What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the services;
- To provide our users with ongoing customer assistance and technical support;
- To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?
Many websites use cookie technology to help users navigate more efficiently. A cookie is a small text file that resides on your hard drive. From time to time, our website will request the cookie from your browser so that we can retrieve the stored information. This prevents you from having to provide the same information over and over again. Knowing how you use the website enables us to better tailor our content and services to most effectively suit your needs. Terra Nova Therapy, Spa & Cafe never uses cookies to store personal information, such as credit card numbers, nor can any website other than ours read the information we store in the cookie.
Please note that with most browsers a user can set the preferences to show a warning each time a cookie request is received. You can also set the browser not to accept cookies at all. However, to make your experience on our website as convenient as possible, we suggest that you allow your browser to accept cookies.
We also use third-party analytics for marketing purposes. Analytics stores cookies on users’ computers to keep track of usage and browsing data. These assist us in delivering cookies, counting visits to our website, understanding usage, and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.
Regarding information gathered for treatment purposes:
Any information gathered prior to or during any treatment or class will be held in strict confidence and not stored on any internet-accessible device or accessible by anyone other than spa personnel. Our online booking systems are fully HIPA compliant.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [email protected]
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions And Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us by the following methods:
Email: [email protected]
Telephone: 226-796-9181
Write to us at 596145 Hwy 59 North, Woodstock, ON • N4S 7W1
