Seasonally and monthly, we thoughtfully curate a collection of special rituals designed to enhance your wellness journey. Each offering is crafted with intention, inspired by the rhythm of the seasons and created to provide something truly memorable. These limited-time experiences invite you to discover something new, deepen your relaxation, and enjoy the most inspired expressions of Terra Nova’s care and creativity.
March
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Cancellation Policy
Please note that this policy applies to all bookings, without exception.
• Cancellations within 24 hours of your scheduled appointment will be charged 100% of the service fee.
• Cancellations made more than 24 hours in advance will incur a 50% cancellation fee.
This policy applies to all individual services and spa packages.
Group Bookings
For group reservations totalling 10 or more hours of services, a minimum of 7 days’ notice is required for any changes or cancellations to be eligible for a refund. Changes or cancellations made with less than 7 days’ notice are non-refundable.
Late Arrivals
Arriving late may result in a shortened treatment time to accommodate the next scheduled guest. Full service fees will still apply.
Important Notice
All guests are kindly asked to check out at the reception before leaving the facility. If a guest departs without checking out after their treatment, an automatic checkout will be processed, including a 15% gratuity applied to the services received.
Thank you for your understanding and cooperation.
