Frequently Asked Questions

For your health & wellness benefits: We are open 7 days a week Spa Hours: 10:00 am - 8:00 pm Please note that re-entry is not available. Terra Nova Nordic Café will be open to satisfy any cravings.

For special offers and discounts check our home page and social media which are frequently updated. Guests should prepare that weekends and other holidays are busier and book them in advance.

If you are looking for the quietest times to relax, we suggest you to book during weekdays (except Fridays) and after 4 pm ideally.

Here is a list of our facilities for a traditional Scandinavian bathing experience: HOT
  • Eucalyptus steam room
  • Wood burning sauna
  • Electric Sauna
  • Hot pool
COLD
  • Cold plunge pool
  • Cold shower located in steam room building
RELAXATION
  • Mukwa Teepee
  • GeoDome
  • Outdoor firepit relaxation area

The only way to guarantee access to the spa is to reserve your Thermal Experience online or by calling 226 796 9181. Reservations have priority in getting into the Nordic Thermal area.

We recommend booking your Thermal Experience ahead of time so that you are guaranteed your time. Walk-ins are welcome as long as there is space.

We send a text message for you to return within 30 minutes.

Yes, you can book online or by phone: 226 796 9181 Reservations per day are limited and may vary. Guests must check in by their reservation time or within 30 minutes after that time or they will lose their priority access to the baths. Monetary gift certificates can be applied at the time of your spa visit. Some conditions apply. Modifications to your Thermal reservation cannot be made within 48 hours of the scheduled visit. Cancellations made within 48 hours of a reservation are subject to full payment.

Peak dates are the following: Christmas | Valentine's Day | Easter | May 20-25 | Labor day weekend | Thanksgiving weekend

We take cash, credit and debit. We do not accept cheques.

We recommend all spa services be reserved in advance. Booking your Thermal experience in advance for the best availability will avoid disappointment, especially for weekends and busy holiday time periods. Reservations are required for all Terra Nova Nordic Spa services and for a guaranteed check-in time for the Terra Nova Nordic Thermal experience. There is walk-in availability for the Thermal Experience, but guests may be subject to a wait list upon arrival if the spa is at capacity. We do not have a cancellation list. Thermal Experience access is not guaranteed via the wait list.

We recommend that you book your Nordic Thermal in advance because we allow only a limited number of guests present in our Thermal Experience at any one time in order to preserve the quality of the guest experience. So before coming, please check if there are some spa passes available for the day you planned to come.

  • Gift certificates can be purchased at our front desk or via our website.
  • Please print out online purchased gift cards to be redeemed.
  • Please note that there is a 48-hour delay to activate online gift certificates.
  • Non-refundable and non-redeemable for cash.
  • Monetary gift certificates can be applied at the time of your spa visit.
  • Please call our reservations team at 226-796-9181 to book your treatment or Thermal Experience.

Guests must be 18 years and over.
An all-inclusive experience: two towels per person, a bathrobe and a locker are provided.
Bathing suit mandatory.
Prices are per person, before taxes.
Prices are subject to change without notice.
Reservation is required for massage and spa services.
Gift cards: Gift cards purchased online are delivered electronically. There is a 48-hour delay to activate gift cards purchased online. Gift cards are non-refundable and non-redeemable for cash.
Massages and spa services: Cancellations or modifications made within 48 hours of a services reservation will be subject to a 50% cancellation fee. Same day cancellation will be charged the full price.

Cancelling, Modifying or Changing Appointments

PLEASE NOTE: Our cancellation policy is in full effect for all bookings regardless of circumstances.

A minimum of 72 hours notice of cancellation or change is appreciated. However, if less than 48 hours notice of cancellation or change to your appointment is given, a 50% fee of the service price will be charged to compensate for the loss of time that was reserved.  This applies to all spa packages and services booked. If it is a NO SHOW 100% of the service will be charged. Nordic Thermal Spa does not apply to this.

For groups reserving 10 (or more) hours of service, we require 7 days notification to cancel or change, or the 50% cancellation fee will apply. Due to the scheduling of our staff and clients, we must strictly adhere to this policy under any circumstance.

SPECIAL NOTE: Due to the evolving nature of the global pandemic & possible provincial emergency orders that may restrict business operations, Terra Nova Nordic Spa reserves the right to cancel and/or refund future bookings, if necessary.

Guests who have reserved a Thermal Experience visit or Spa Service should refer to their email confirmation for specific check-in times and important information about their visit. Late arrivals might not be rescheduled. Guests who are late for their Spa Service will impact the amount of allotted time for their treatment.

GUESTS
We recommend arriving at least 10 minutes in advance.  Arriving late will impact the amount of allotted time for your service.

We will guarantee 3 hours. If the Nordic Thermal Experience is not fully booked you are welcome to stay as long as 8pm. It is important to know that guests do not have in-and-out privileges.

Yes, when you telephone more than 48 hours before your treatment appointment. For cancellations made less than 48 hours in advance, 50% of the cost of your treatment will be taken from your credit card. 100% of the cost of the treatment will be charged for any same day cancellations.

Reservations are not required at our café. It is recommended for larger group and High Tea.

Baked goods and various soups and sandwiches.

At Terra Nova Nordic Spa & Café we are proud to be able to provide you with a variety of food and beverages made right here on-site and with locally sourced products. To complement your experience we do offer a special High Tea experience which you can book in advance. Please note other than water no outside food or beverages are permitted on site.
Please note that guests do not have in-and-out privileges.

We recommend that you book your Nordic Thermal in advance because we allow only a limited number of guests present in our Thermal Experience at any one time in order to preserve the quality of the guest experience. So before coming, please check if there are some spa passes available for the day you planned to come.

Our café welcomes everyone. If you are visiting our Thermal Experience feel free to enter our café in your robe, however, NO swim suites alone are permitted outside of the Thermal area in respect of all our spa guests.

Please note that guests do not have in-and-out privileges for the Nordic Spa Experience.

Gift certificates (or gift cards) bought online or at Terra Nova Nordic do not have an expiration date. If you wish to book a massage or one of our Spa Services please contact us at 1-226-796-9181.